Unbelievable.

Letter from me to jetBlue today. This is pretty amazing.

"Wow. I've got a story that was made for an advertisement. jetBlue's customer service is superior to any customer service, in any industry, I've ever been a customer of.

First of all, I'm an AYCJ guy. I'm doing www.30cities30days.com, and have, in general been impressed with just about everything from jetBlue. Honest. I have. However, this goes above an beyond to show what makes jetBlue truly, "the best". I left my passport in Dulles (IAD) after having traveled 26 cities, and realized it when I landed at JFK (New York). I had a flight 3 hours later to Portland Oregon, then the next day I was flying to Montego Bay, Jamaica. I could have sworn I left it on the plane, but after "guy at the gate" checked twice, he couldn't find it. So I went to jetBlue customer service and Cathy Romano, not only called Dulles and relieved me by telling me they had found my passport, but also personally helped me deal with jetBlue Dulles baggage. As if that weren't above and beyond, she brokered a deal that got my passport on the next flight to JFK, and said she would personally get it from the Captain of that flight. My flight leaves 12 minutes before my passport arrives, but she promised that if there was anyway possible- a delay or anything she'd run it down to me. If that doesn't happen, she's leaving it for me at jetBlue Baggage Claim, so when I fly through JFK again to Montego Bay in two days, I just have to go get it. Cathy is what makes jetBlue the best. Thanks Cathy."